Hayasa Hotel Yerevan | Official Site

Hotel Policies

The Hayasa Hotel Yerevan management team kindly requests the cooperation of all guests in adhering to the following policies and regulations, which are designed to ensure a peaceful and safe stay for all guests.

Who we are

Our website address is: https://hayasahotels.com

Check-in and Check-out Policies

Check-in 14:00

Check-out 12:00

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference: their passport/identity card or any valid government-issued identification. The information above will be requested for each person over the age of 18 and we reserve the right to refuse entry to persons who cannot provide their passport/identity card or any valid government-issued identification.

Guests may check-in at any time from 14:00 on the scheduled day of arrival. On the day of departure, we kindly ask all the guests to vacate their rooms by 12:00 (unless a later departure is stated as part of your Booking).

Late check-out after this time can be requested and is subject to availability and will be chargeable.

Early check-in and Late check-out Policies

Early check-in from 06:00 till 14:00 – 50% of 1 night’s room charge

Early check-in before 06:00 – 100% of 1 night’s room charge

Late check-out from 12:00 till 18:00 – 50% of 1 night’s room charge

Late check-out after 18:00 – 100% of 1 night’s room charge

Early check-in and late check-out are subject to room availability.

Payment Policy

A valid credit card is required to secure a reservation (pre-authorization may be required). Payment for the accommodation and additional services can be made in cash, via bank transfer, or by Visa, Master, American Express, and MIR credit cards.

We accept payments only in Armenian Drams.

Children /3rd person accommodation

Complimentary baby cot will be provided upon availability. The accommodation with an additional baby cot has to be notified beforehand and the hotel has to confirm this possibility.

Children from 0 till 6 years old can share their parents’ room and have breakfast on complimentary basis. Children from 6 till 12 years old can stay free (with existing bedding) when sharing a room with an adult at a room-only rate.

Breakfast for children from 6 till 12 years old is 3000 AMD. Extra bed price is AMD 6000 instead of AMD 8000. In terms of prices of accommodation and meals in our hotel, persons who are over the age of 12 are considered adults. For 12-year-olds and more, 100% of extra person rate will be applied for both accommodation and breakfast.

The extra person rate for accommodation only is AMD 8000.

The extra person rate for accommodation and breakfast is AMD 14000.

The breakfast price is AMD 6000 per person.

Cancellation Policy

Rooms not occupied by 05:00 hours will be seen as No-Show unless prior arrangement has been made. In case of refundable rates, cancellation can be done 24h or 48h prior to arrival date, depending on current cancellation policy, otherwise one day fee will be applied, any modification can be done 24h prior to arrival.

Cut Down Policy

The cutting down of reservations should be done by 14:00 on the previous day. Otherwise one-night fee will be applicable as a late cancellation fee.

Smoking Policy

Smoking in non-smoking areas is strictly forbidden. Please note that guests found to be smoking in non-smoking areas will be charged a smoking penalty of 50,000 AMD. The hotel reserves the right to charge for additional cleaning or damage depending on the amount of detriment. 


If you travel with valuables, there is a safety box in your wardrobe.

The hotel is not responsible for any stolen or lost item.  


We reserve the right and the guest authorizes us to charge their credit or pay by cash for any damage incurred to their room or the Hotel during their stay (including without limitation specialist cleaning) or for any items that are missing when you leave.


All visitors arriving at the property must register with the Front Desk, providing ID or passport and signing the registration card.

Pet Policy

Small pets are allowed in the room at no extra charge, upon request of availability at the time of booking; they are not allowed in the restaurant and the breakfast room. In respect of all guests, we ask not to leave the pets unguarded in the rooms while outside the hotel. For pets bigger than 5 kg, contact the hotel for details and fees. The hotel reserves the right to charge for additional cleaning or damage caused by animals.

Force Majeure

The company accepts no liability and will not pay any compensation where the performance of its obligation is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structure.        


Search Room

Required fields are followed by *